Terms and Conditions

Effective Date: December 2024

Introduction

Welcome to Biznuma, a customer relationship management (CRM) platform operated by BRP Group. These Terms and Conditions govern your use of our website, services, and integrations, including the WhatsApp Business API. By accessing our services, you agree to comply with these Terms.

If you do not agree with these Terms, please refrain from using our services.

Eligibility

To use our services, you must be at least 18 years old and authorized to act on behalf of your organization. By creating an account, you confirm that you meet these requirements.

WhatsApp Business API Usage

Our platform integrates the WhatsApp Business API to enable secure and efficient communication. By using this feature, you agree to:

  • Comply with WhatsApp's Business Policy.
  • Avoid sending unsolicited or spam messages.
  • Ensure that all messages sent via the API are in compliance with applicable laws and regulations.

Violation of WhatsApp's policies may result in the suspension or termination of your account without notice.

Account Responsibilities

When creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your login credentials confidential.
  • Notify us immediately in case of unauthorized access.

You are responsible for all activities conducted through your account.

Payments and Billing

Certain features of our services require payment. By subscribing to these features, you agree to:

  • Pay all fees on time as specified.
  • Provide valid payment details for processing.

Non-payment may result in suspension of your account.

Data Privacy

Your data is processed in accordance with our Privacy Policy. Data shared with WhatsApp for API purposes is handled as per their policies.

Termination

We reserve the right to suspend or terminate your account if you violate these Terms or misuse our services. Termination may be immediate and without prior notice.

Limitation of Liability

To the fullest extent permitted by law, Biznuma shall not be held liable for indirect or consequential damages arising from your use of our services.

Changes to These Terms

We may update these Terms periodically. Continued use of our services after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of India. Disputes shall be resolved in the courts of Delhi.

Contact Us

If you have questions about these Terms, contact us at hello@biznuma.com.